Developing a person-centred narrative in Solihull

ContactAnand Chitnis, GP and Chair, Solihull CCG
Telephone0121 713 8399
Emailsolihull.ccg@nhs.net
Websitehttps://www.solihullccg.nhs.uk/a-patient-s-perspective
AddressFriars Gate, 1011 Stratford Road, Solihull, West Midlands, B90 4BN

Developing a person-centred narrative in SolihullSolihull Clinical Commissioning Group have developed a person-centred narrative for ‘Jack and Eileen’, a fictional elderly couple, to help achieve a greater focus on patient outcomes, improving their quality of care and experience of using health and social care services.

Meet Jack and Eileen

Jack and Eileen are a fictional elderly couple living in Hobs Moat, central Solihull. Like many elderly couples in Solihull, Jack and Eileen sometimes struggle with life as they lose their mobility and independence. The couple’s stoicism, again typical of many older people, means despite their deteriorating health, they do not want to bother the doctor or ask for the help they need around the house.

With their children having left home long ago, the couple find themselves increasingly isolated and worried about what the future may bring.

We know there is so much more the NHS, social care and third sector could be doing together to support the couple. We could be intervening earlier to maintain the couple’s health and independence. We could be working together on developing high quality and innovative services in the community and maybe even in the couple’s home when the couple need them. Finally, we want to publicly demand more for our frail elderly and help create a more caring, compassionate and supportive community that puts our frail elderly first.

By explaining our ambitions through the experiences of Jack and Eileen, and leaving NHS jargon including terms like QIPP, redesign and integrated care behind, we can inspire partners and the public to work with us to design new solutions.

Of course, it’s not just about providing care for the frail elderly. We have the responsibility and passion to improve health and healthcare for the 234,000 residents we serve so we will tell the story of the couple’s family too including their daughters, grandson and pregnant granddaughter, and their great grandson Elliot, who is 5 years old and lives in Smiths Wood.

GP perspective

In the video below Anand Chitnis, GP and Chair, Solihull CCG, shares how the CCG developed the person-centred narrative for ‘Jack and Eileen’, which has resulted in a greater focus on patient outcomes.

According to Anand, the key to joining up care is ensuring leaders at all levels of the organisation are engaged, upskilling the workforce to understand the real principles of integrated care, and better communicating the benefits to the public.