This guidance will support commissioners to engage local communities and in doing so develop and commission services that meet their needs.
The guidance includes a wide range of tools, resources and case studies that commissioners will find useful when developing their own responses.
The guidance aims to support NHS commissioners to:
- Make arrangements for and promote individual participation in care and treatment through commissioning activity.
- Make arrangements for the public to be engaged in governance arrangements by ensuring that the CCG governing body includes at least two lay people.
- Listen and act upon patient and carer feedback at all stages of the commissioning cycle – from needs assessment to contract management.
- Publish evidence of what ‘patient and public voice’ activity has been conducted, its impact and the difference it has made.
- Engage with patients, carers and the public when redesigning or reconfiguring healthcare services, demonstrating how this has informed decisions.
- Publish the feedback they receive from local Healthwatch about health and care services in their locality.