This research briefing considers what active citizens can do
for services and how services can best engage, support and
sustain a community or volunteer workforce in order to improve
health outcomes. It provides practical guidance on the steps
that need to be taken to redesign services and maximise the
long term benefits. This research briefing…
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This report by the NHS Confederation explores improving
patient experience in hospital.
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The December 2010 edition of the Brain Waves newsletter,
produced by Innovations in Dementia, includes features on:
Involving people with dementia; Plans for 2011.
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This booklet provides local and useful information to anyone
who is associated with dementia. It has been organised into
sections, around the important details, carers need to know
along a caring pathway.
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This paper, based on work by organisations in the North West,
looks at how providers and commissioners can work together to
develop individually designed services at a time of reducing
resources.
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This guide focuses on how councils can make personal budgets
work well for older people and their families. It looks at how
to ensure they are accessible, simple to use, flexible and
help to achieve the things that matter most to the people
using them.
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This report looks at the factors that drive staff engagement
in the health service, and examines various models of employee
ownership in use both within and outside the NHS.
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This report describes how the Third Sector could evidence its
wider impact on public services and their delivery.
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This toolkit augments the section ‘Involving service users and
their carers’ in ‘Everybody’s Business – a
service development guide’.
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This report provides an evaluation of the Alzheimer’s Society
project developing forums for people with dementia by the
Dementia Services Development Centre for Wales.
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