This research briefing considers what active citizens can do for services and how services can best engage, support and sustain a community or volunteer workforce in order to improve health outcomes. It provides practical guidance on the steps that need to be taken to redesign services and maximise the long term benefits. This research briefing… Read more »
This report by the NHS Confederation explores improving patient experience in hospital. Read more »
The December 2010 edition of the Brain Waves newsletter, produced by Innovations in Dementia, includes features on: Involving people with dementia; Plans for 2011. Read more »
Devon dementia carers pathways bookletThis booklet provides local and useful information to anyone who is associated with dementia. It has been organised into sections, around the important details, carers need to know along a caring pathway. Read more »
This paper, based on work by organisations in the North West, looks at how providers and commissioners can work together to develop individually designed services at a time of reducing resources. Read more »
This guide focuses on how councils can make personal budgets work well for older people and their families. It looks at how to ensure they are accessible, simple to use, flexible and help to achieve the things that matter most to the people using them. Read more »
NHS Mutual: engaging staff and aligning incentives to achieve higher levels of performanceThis report looks at the factors that drive staff engagement in the health service, and examines various models of employee ownership in use both within and outside the NHS. Read more »
This report describes how the Third Sector could evidence its wider impact on public services and their delivery. Read more »
Strengthening the involvement of people with dementia toolkitThis toolkit augments the section ‘Involving service users and their carers’ in ‘Everybody’s Business – a service development guide’. Read more »
This report provides an evaluation of the Alzheimer’s Society project developing forums for people with dementia by the Dementia Services Development Centre for Wales. Read more »