This report enables leaders and managers to recognise the factors that are fundamental to trust, and provides them with the tools to shape their behaviour to improve trust in themselves and their organisations as a whole.

There is now a substantial body of research that shows trust is integral to effective organisational performance. It is also positively related to task performance and negatively related to stress. Simply put, people work better and feel more positive about their work in environments where levels of trust are high.

This report explores the six dimensions by which the trustworthiness of leaders and managers is measured:

• ability
• understanding
• fairness
• openness
• integrity, and
• consistency.

Download: Index of leadership trust