This narrative is based on the statements that patients and service users could make if the care they experienced was person centred and coordinated.
The statements were initially drawn from consultations with patient organisations and patient experience indicators. They featured in a National Voices paper for the Future Forum.
Those statements were tested and revised in a workshop on September 24th 2012 that brought system leaders together with patients, service users and patient organisations.
Other local system leaders (eg Health and Wellbeing Boards, commissioners and service providers) and key stakeholders are encouraged to adopt this narrative and make their own statements of intent to support it.
Find out more about the National Voices coordinated-care initiative at www.nationalvoices.org.uk/coordinated-care