Not just a number: Review of home care services

Not just a number: Review of home care servicesThis report published by the Care Quality Commission highlights the findings of inspections of 250 domiciliary care agencies providing at-home support and care.

The CQC inspections measured the agencies on:

  • respecting and involving people who use services
  • the care and welfare of people who use services
  • safeguarding people who use services from abuse
  • how providers support their staff, and
  • how providers assess and monitor the quality of the services they deliver.

The report shows that 74% of providers were meeting all five standards. The report also highlighted areas for improvement such as late or missed calls and lack of staff knowledge or skill particularly on dementia.