TripAdvisor-style ratings to be introduced for care homes

Via The Telegraph Online 11 December 2011

The Government plans to allow people to comment on and rate care home services in the style of consumer websites such as TripAdvisor.

Full details will be set out in a white paper on social care, due to be published in the spring, when the Government is also due to respond to a commission calling for radical changes to the way care of the elderly is funded.

Paul Burstow, minister for social care said,

“We want to take the principles from schemes like TripAdvisor and Which? reviews and make it much easier for people to be able to shop around for care and make well-informed choices.

It is about bringing together rich sources of information and putting it all out there – the good, the bad, and the ugly.”

The information will be published on a website which will also disclose official inspection reports on homes and any records of mistreatment or abuse by staff.